Terms and Conditions
PLUGWALK TERMS AND CONDITIONS
TERMS
By accessing the website Plugwalk.uk , you agree to comply with these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with all applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
USER REGISTRATION
EXCHANGES AND RETURNS
Our general policy is that all sales are final, and we do not accept returns. However, we understand that exceptional circumstances may arise, so we’re happy to discuss your situation and see how we can assist you. Please reach out to us directly with your concerns, and we’ll do our best to help!
AVAILABILITY
Plugwalk is obliged to respect the deadlines for an order as long as there is stock available. If any product ordered is not available in stock, the Plugwal
team will contact the customer by email or telephone within an estimated period of 48 (forty-eight) hours from the date of the order, in order to inform the customer of the new delivery deadline for the product or request its replacement for a similar product. Plugwalk undertakes to respect the deadline for an order (product/model or size specially ordered at the customer’s request), which is stipulated as being between 2-15 business days, counting from the day after the order is placed. Except in cases of force majeure, Plugwalk undertakes to ship the order within a maximum period of 30 (thirty) days, counting from the day after the order is placed. Due to technical and/or circumstantial issues, there may be a discrepancy between the quantities shown on the website for sale and the quantities in stock. All promotional campaigns have limited stock and are exclusively for online sales. Currently, the website only accepts orders for deliveries within the European Union.
DISPUTES AND RESPONSIBILITIES
Plugwalk is not responsible for delays and/or non-compliance due to force majeure, namely public order disturbance, total or partial strike, facts that imply lack of operation or deficient operation (including delays) of postal services and means of transport or communication, flood, fire, tornado, hurricane, volcanic eruption, war, pandemic. Plugwalk is not responsible for any indirect damage, namely loss of business, loss of profit, loss of opportunity, damage or fees that may arise from the purchase of any product presented on the website, nor is it responsible for any loss of profit or consequential damages in relation to any purchase made on the website and that, for any reason, cannot be delivered in accordance with and under the terms of what was ordered. The website is exclusively aimed at the end consumer and not at professionals.
PRICES
The sales prices indicated on the website are exclusive and in Pounds/Euros, with taxes and fees included. Delivery fees are the responsibility of the customer and are charged at the end of the order, depending on the products selected and the final value. Plugwalk reserves the right to modify prices at any time, however it will always apply the price indicated on the website at the time the customer places the order. Plugwalk reserves the right to modify at any time the information and commercial offers presented on the website regarding products, promotions, commercial conditions and services.
ACCURACY OF MATERIALS
The materials displayed on the Plugwalk website may include technical, typographical or photographic errors. Plugwalk does not guarantee that any material on its website is accurate, complete or current. Plugwalk may make changes to the materials contained on its website at any time, without prior notice.
INFORMATION ABOUT WEBSITE CONTENT
The website is intended for private use. The reproduction, transfer, transformation, distribution and/or storage of the website’s contents without prior written authorization from Plugwalk is prohibited for other purposes. The insertion of any links on the website, relating to third-party websites/platforms, does not mean that Plugwalk supports these websites/third parties or recommends these products and services, declining any responsibility for their content and content. The user who accesses a link must read and accept the terms and conditions of that website and its privacy policy before using it. Updated 1/2025